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Original Equipment Manufacturers (OEMs) of the medical technology sector in Germany are being challenged with competition from low-wage countries developing, manufacturing, and distributing high-quality products on a global scale. Considering the importance of Sales and Operations Planning (S&OP) in these organisations, the current trend of Smart Manufacturing (Industry 4.0) in Germany, and the dearth of empirical research on both medical technology supply chains and technology-selection processes, this paper presents the outcomes of a study using action research (AR) to develop and practically test a technology-selection framework to support S&OP from both intra-organisational and inter-organisational perspectives. This framework takes into account both OEM and supply chain considerations and proposes an evaluation and design method for the selection of appropriate tools to support S&OP. Additionally, the close cooperation with the case study organisation provided insights into daily operational issues of the members of the supply chain under study.
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